Shipping Policy

Shipping Policy

We prioritize fast and secure delivery of your medical equipment—and we offer complimentary shipping to all customers as part of our standard service.

Delivery Coverage

We currently ship only within the United States. Certain items may be restricted from delivery to specific states due to licensing or regulatory limitations. If your order is affected, we’ll reach out promptly with alternative solutions or issue a refund.

Order Processing & Shipping Time

Processing times vary based on the product, required physician documentation, and insurance verification. Once dispatched, orders typically arrive within 3 to 7 business days.
Need it sooner? Expedited shipping is available upon request.

Shipping Partners

We work with reliable carriers selected based on your location, product type, and availability. You’ll receive tracking information once your order is on its way.

Delivery Confirmation

Some packages may require a signature upon delivery. If no one is available, the carrier will provide instructions for rescheduling.

Delivery Responsibility

Our responsibility ends once the carrier confirms the item has been delivered. If your item arrives damaged, please notify us within 48 hours so we can assist with a resolution.

Address Accuracy

Please ensure your shipping details are complete and correct. If an order is returned due to an incorrect address, we’ll resend it at no extra cost—provided the item is still needed and verified.

Return Policy

We want you to feel confident in your purchase. If you need to return an item, we’ve made the process clear and hassle-free.

Return Timeframe

Items eligible for return must be sent back within 30 calendar days of delivery. Requests made after this period will not be accepted.

Authorization Required

All returns must be pre-approved. Contact our Customer Care Team via phone or email to obtain a Return Merchandise Authorization (RMA) number. Unauthorized returns will not be processed.

Steps to Return

• Get Your Label – Once approved, we’ll send you a prepaid shipping label (unless otherwise noted).
• Pack It Up – Use the original packaging if available, include all accessories and manuals, and seal the box securely.
• Send It Off – Drop the package off with the carrier specified on your return label.

Restocking Charges

A restocking fee may apply if the item is used, damaged, or missing original packaging.

Return Conditions

Returned items must be unused, in brand-new condition, and include all original components and packaging. For health and safety reasons, certain products cannot be returned if opened or used. We’ll confirm eligibility when you contact us.

Refund Details

If your purchase was covered by insurance, any refund will be sent directly to your insurer after inspection and approval. If you paid a portion out-of-pocket and overpaid, we’ll refund that amount to you. Refunds are typically processed within 30 days of approval.

Important Note

Orders marked as “Delivered” by the carrier are not eligible for refund if lost after delivery.

Need Help?
📞 Phone: (804) 603-3759 
📧 Email: info@patronhealthcure.com